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T-Mobile Ranks Highest In Customer Satisfaction

As more wireless users switch to smartphones, many retailers are readjusting their mobile strategies to address the needs of these users, according to a new study by J.D. Power and Associates. The semiannual report analyzed evaluations from customers who recently had an in-store wireless retail sales experience. Overall customer satisfaction with major wireless carrier-branded stores is based on four...

Wireless Users With Additional Plans Happiest

Customer care performance scores are higher among wireless customers with additional plan features, according to a new report by J.D. Power and Associates. Customer care performance score were higher among customers with additional plan features, such as extended handset warranties (770 on a 1,000 point scale, on average) and unlimited calling to a predefined group of people (767), than among customers...

More People Relying On The Internet To Buy Vehicles

Searching online for used vehicles has become the primary way for consumers to locate used automobiles, according to new a report by J.D. Power and Associates. The report found the percentage of used-vehicle buyers who rely on the Internet as a way for locating vehicles for sale has increased from 40 percent in 2008 to 46 percent in 2009, equal to the percentage of buyers who visit dealer lots as their...

Customer Satisfaction With ISPs Rises

Overall consumer satisfaction with high-speed Internet service providers (ISPs) has increased from 2008, mainly due to improvements in performance and reliability, according to a new report by J.D. Power and Associates. The study measures customer satisfaction with high-speed Internet service based on five factors: performance and reliability; cost of service; customer service; billing; and offerings...

Apple And LG Rank High In Consumer Satisfaction

Overall satisfaction among smartphone owners has increased significantly over time as manufacturers continue to improve their offerings, according to a new report from J.D. Power and Associates. Satisfaction among consumer smartphone owners has increased 14 index points (on a 1,000 point scale) from just six months ago, while satisfaction among business owners has increased by 43 index points from...